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Our Success Model is about Maintaining Best in Class

When you decide to engage ECS, you have made a decision that will benefit your company for years to come. ECS has many years of experience and has tested many business models. 

Today, we have improved our model realizing that people are sick of dealing with remote support.   They have trouble communicating and when they need someone, they are not available.   ECS created a new role called the Customer Support Specialist!   While this resource is fully capable of remote support, they purposely come on site to give that additional tender love and care.   The beautiful thing and our success is they also can resolve many problems since they are held to the same technical standard as the remote technical resources.

Our model of choice is depicted by the following diagram. 

Our Technology Partners

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EVANS CONSULTING SERVICES CUSTOMER SUCCESS MODEL

Commercial Work

 

We started our business on the commercial side when client / server technologies liberated small business to run their own IT departments.   We were trained by companies such as Electronic Data Systems who were pioneers in the Outsourcing / Managed Services IT space.   The owner of ECS was one of the first to bring the managed services model to small and medium sized businesses.  

Today, we have improved our model realizing that people are sick of dealing with remote support.   They have trouble communicating and when they need someone, they are not available.   ECS create a new role called the Customer Support Specialist!   While this resource is fully capable of remote support, they purposely come on site to give that additional tender love and care.   The beautiful thing and our success is they also can resolve many problems since they are held to the same technical standard as the remote technical resources.   

Government Work

 

2019 ECS was certified by the Small Business Administration as a Disadvantaged Business due to the fact to owner is African American.   We don’t take this distinction lightly.  We know many 8(a) certified business are slow to take advantage of this privilege.

ECS plans to work from the beginning to establish an excellent track record with every Contracting Officer and every department we do business with. Check out our capability statement from the link below!

ECS Capabilities Statement

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