Evans Consulting Services is excited to present you with our web portal ticketing system! Our online system allows a one stop shop to keep track of all service requests, while receiving real time updates by an assigned ECS technician.
With our system, end users are able to submit tickets regardless of location and time from virtually any device. Submitting a ticket is a streamlined process, which can be done with a few clicks of a button. When a ticket is properly submitted, an ECS technician will be notified immediately and assigned to the request within 24 hours; to which the end user will receive immediate notification via email. With the growing number of requests and end users, it is imperative to use the ticketing system for efficiency and reporting.
Below are steps on how to properly enroll into our Helpdesk and properly submit a ticket:
Start by navigating to our web portal through your preferred browser*
We highly recommend bookmarking our URL for ease of access:
Register Your Account
After selecting register (1) you will be presented with entering in your Company Code (2) Please enter your companies and click Submit:
After clicking Submit, you will now be presented with the Register page. Please fill in the necessary information. Company Name, Street Address, City, State, and Zip Code are prepopulated.
*You must use your work email address*
Using Your Dashboard
After registering you will be logged in and presented with the User / Dashboard homepage. From here you are able to get a quick overview of any requests you currently have open, requests that have been closed within the past 30 days, and you are also able to generate a report of your open and closed tickets.
Creating A Task
After selecting Company tasks from the dashboard, you will be presented with the form to create a new ticket request. Select Create a new company task.
Below is an example of a properly filled-out ticket. Please fill in the necessary information when submitting your ticket. It is imperative that you select the proper category for your ticket. For example, if it is an email issue, select Email issue in the drop down.
After clicking Save, your ticket will be submitted. The status of the ticket can be viewed from the Dashboard or Company tasks section where you can edit your ticket and view comments made by the assigned technician.
Using our Helpdesk ticketing portal creates a full closed loop. From start to finish, the end user (as well as the ECS team) will receive immediate notifications and have the ability properly track the status of their current and all past inquiries. We look forward to assisting you with all of your IT needs!