An IT helpdesk is a great way to assist employees and provide them with the tools they need to be successful in their roles. Additionally, it can also serve as an excellent resource for business owners who may not have the time or know-how to tackle all of their IT issues on their own.
Here are four benefits of using an IT helpdesk:
1. Ensure Your Business Continues to Operate Efficiently
An IT helpdesk can keep your employees productive. Because issues can be resolved quickly, employees are able to get back to work in a more efficient manner.
All of this helps cut down on business costs because employees are able to do their work without having to take extra time away from it. Additionally, if issues are resolved quickly, they are less likely to crop up again, saving future time and money.
Example Situation 1:
Employee A is having trouble printing documents from their computer. They try to troubleshoot the issue themselves by looking up potential solutions but are unsuccessful. After a while, Employee A then decides to call the help desk for assistance.
Example Situation 2:
Employee B works in accounting and has been having issues accessing emails. Instead of wasting time troubleshooting the issue, they call the help desk because helpdesk technicians deal with email problems on a daily basis.
To summarize, the help desk can be used for more than just employees within your company. It is there to help your business run more efficiently.
2. Manage Your Technology Systems Effectively
If you already have your own in-house IT department, using a helpdesk might actually cost you less. Depending on how big your IT staff is, there may be some people who are less productive at their tasks than they could be because they are focused on assisting other workers with technology difficulties rather than performing the tasks that only they can do.
Additionally, because your staff is not working on tech issues and troubleshooting, they become more familiar with the systems and technologies you use in your business.
Some of the areas that an IT helpdesk can help troubleshoot include:
- Desktop issues
- Server Infrastructure
- Remote or off-site support
- Cloud system support for programs such as Microsoft 365 or Google Workspace
- Phone systems and telecommunications support
- Network support (VPNs, cabling, firewalls, etc.)
3. Keep Your Business Operations Secure
One of the largest benefits of utilizing an IT helpdesk is that it helps keep your business operations safe and secure. When problems arise with an employee’s computer or mobile device, they are able to contact the IT team immediately so that the problem can be addressed in a timely manner.
This prevents security breaches from occurring, which ultimately keeps your business safe. Using an IT helpdesk gives you access to a pool of knowledgeable professionals who can troubleshoot issues and answer questions quickly and efficiently, which ultimately saves employees time that they would otherwise spend trying to resolve problems on their own.
4. Give Employees Access to 24/7 Assistance
By enlisting the services of an outside IT helpdesk, you are giving employees access to the resources and assistance they need whenever they need it. Unlike many issues that may occur with technology, helpdesk assistance is available 24/7, giving your employees the freedom to contact the IT team whenever they find themselves in a bind.
In addition to around-the-clock service, a helpdesk is able to provide flexible hours so that employees can choose a time that works best for them. After all, your employees likely have busy schedules and varying degrees of flexibility at different times throughout the day or week.
IT helpdesks are seeing an increase in demand for businesses of all sizes because they offer significant benefits that can improve business operations and potentially decrease costs. By utilizing an outside IT helpdesk, you can ensure that your business is running as efficiently and productively as possible.
In the end, an IT helpdesk allows you to focus on what matters most: running and growing your business. Instead of dealing with technology issues yourself or worrying about hiring someone who is qualified enough to handle those problems, you can rely on having someone there for you and your employees 24/7.
Contact Evans Consulting today to learn more about the specific benefits of using an IT helpdesk for your business.